Whatsapp is a truly superb tool. I use it for keeping in touch with family and organising events with friends. It’s easy to use, simple to access and works on practically every device.
But, given today’s revelations about a security breach, it’s not a tool that should be used for business communications.
There are huge benefits to using a secure chat facility in your business. Emailing each other can be tiresome and your employees can choose to respond in their own time. Chat is more instant. When we post something, we expect an almost immediate response. This can be a real benefit when working on a collaborative project or you just need faster communications in your business.
Couple that with the good practice of ensuring each user updates their online status and you have an efficient way of managing your chat environment without creating unwanted distractions or impacting on personal time of employees.
Using consumer grade apps to manage a business has always been something we’ve been keen to eradicate from our clients’ platforms and systems. We still see businesses using free Microsoft and Google accounts which just don’t have the security credibility of their business-grade counterparts.
It’s the same with Whatsapp. Whilst its functionality can’t be questioned, its security credentials can. Whatsapp’s simplicity and ubiquity make it a prime target for hackers and attacks.
We’ve been using Zoho Cliq internally at Target Cloud since it was first launched last year. It’s incredibly easy to deploy and the team members intuitively learn how to use it in a very short space of time.
Zoho Cliq uses the same security credentials as the rest of your Zoho environment, so it automatically has ISO27001 accreditation – the quality stamp of high levels of security in the UK.
We’re also in the process of setting up dedicated Cliq channels with our clients. Part of our vision to be email free by 2021.
If you’re concerned that you might be using apps in your business that don’t have the right security levels in place, including Whatsapp, then get in touch with us and we’ll be very happy to help.
You can book a free initial consultation by clicking here.