Zoho for Service & Delivery
You've completed the sale and now it's time to deliver and provide great service to your clients.
Zoho Desk to manage client communications
Improving communication and collaboration
Desk changes the way you work. For the better. All communications are improved in very short timescales. It completely replaces email communication with clients, which tend to be one-to-one and hidden away in personal inboxes. Collaboration within your teams is improved dramatically with the capability to share internal comments on client communications. It really helps with the quality of response and improves service.
Rich features at an affordable price
Features such as Help Centres, Self-Service, Departments, Service Level Agreements can be easily implemented to provide an environment that your teams feel confident working in. Work becomes organised and structured rather than trying to manage chaotic shared email inboxes.
Clear Reporting and Analytics
When communications are managed via Zoho Desk, you start to get a clear picture on the level of service that you're providing to clients. Response and Resolution times are easy to see on a day-to-day or month-by-month basis. Client Happiness is measured so you can react quickly when things aren't going quite to plan.
We truly love Zoho Desk at Target Cloud and when we implement it for our clients, it's a game-changer. Get in touch today to find out if we can help. Every business needs Zoho Desk, they just don't know it yet.
Zoho Projects to manage delivery
Easy to use
Managing a project delivery can be complex, so having the right tools in place will help make life easier. You can start simply with Zoho Projects by having a task list assigned to your team. They can communicate via in-built chat and forum posts all in one clean user interface. It's easy for users to see what needs to be done and by when with Kanban views to manage work.
Step it Up
When you become proficient with Zoho Projects (it doesn't take long), you can start inviting your clients to interact and view progress, establish project milestones, create Gantt Charts with task dependencies and so on. It's comprehensive and enough to manage the most complex of projects.
All the Reports you need
Zoho Projects have done the hard work for you and produced reports that are custom built to manage to projects. With utilisation, timesheets, task dependencies and much more covered out-of-the-box, it's easy to be a superstar Project Manager from the start.
We're big fans of Zoho Projects at Target Cloud and when we implement it for our clients, it really helps them get some focus on delivery. Get in touch today to find out if we can help. No more spreadsheets!
Zoho Forms to collect data and manage processes
Easy to get started
Zoho Forms can be used to replace paper forms in your organisation. It's really flexible and very simple to get started.
With the capability to publish your forms online, you can add processes to your clients, partners and more. Integrating with the rest of your Zoho tools is easy too, with common applications being Leads to CRM, Support Requests and Job Notes to Desk.
Instant landing pages
For the version we recommend, it comes complete with in-built reporting, conditional layouts, email notifications, themes and much more to ensure any form can be converted and made to improve or match a current process.
We're big fans of Zoho Forms at Target Cloud and clients can get started instantly with minimal training. Get in touch today to find out if we can help.
Zoho Sign for secure digital signatures
Easy to use
Zoho's Digital Signature tool is simple to use and can be added to your existing processes easily.
Integration with all Zoho apps
Adding digital signature capability to Zoho CRM, Zoho Desk or any other Zoho tools enables you to streamline sales, service and delivery process.
We like the simplicity of Zoho Sign at Target Cloud and use it with our clients and vendors to ensure we have signed agreements in place. Get in touch today to find out if we can help.
Zoho Creator for anything else....
There's no limit....
When off-the-shelf Zoho tools don't fit what you need, we have Zoho Creator in our kitbag ready to deploy. The examples on what you can do are endless. Think 'blank canvas' but in a secure, cloud-based, mobile environment.
Although Zoho Creator is a low-code environment, it still needs consultancy and development expertise to make it come to life. We have our team ready to help with this whilst also considering your wider business goals.
We've developed some really cool tools for our clients to expand their Zoho world with Zoho Creator including Brochure Request Extranets, Support Logs, Micro-CRMs, Data Warehouses, Online Quoting Tools, Complex Online Forms and Payment Gateways.
We like the depth that providing Zoho Creator gives us. There really is no limit in what systems we can provide for our clients. Get in touch today to find out if we can help.