Target Cloud

Flexible, trustworthy support for your Zoho environment

We're your friendly, online, on-tap Zoho Partner and a valuable extension to your team.

We're there when you need us

Flexible and cost effective online support to enhance, improve and support your Zoho environment

Hours Don't Expire

Long-Life Hours

We don't believe in hours expiring each month which is why our hours have a 12-month shelf-life before expiry.

Accurate Time Recording

Accurate Time Recording

Our Zoho experts record time entries accurately against each request. We measure in 15 minute increments so you get maximum attention and value.

Weekly Reports

Weekly Reports

Each week, you'll receive a report detailing the work carried out and the hours used.

What's included in our service?

Our popular and productive service is there to support your business with Zoho CRM and other Zoho products. Typically, our requests range from simple, administrative tasks to creating complex integrations, workflows and reports.

Our service is provided in two flexible Bands to suit your needs.

Band 1 covers Advanced Support and Training requests.

Band 2 covers Consultancy, Implementation and Custom Development.

We aim to turnaround simple requests within 48 hours and more complex tasks can take 7-10 days. We always work efficiently to help you achieve your goals.

Our service is an online-only service and is delivered using Microsoft Teams with screen-sharing and video available. Sessions can be booked using our online booking system.

Requests can be varied and we try to resolve each and every single request. Typically, they will fall into one of the categories below :

Users and Security

Managing users, adding/removing users. Assigning Roles and Profiles. GDPR settings, Territory management.

Channels

Email integration with Microsoft 365 / Gmail / IMAP, telephony integrations with RingCentral, Live Chat integrations with SalesIQ and setting up Customer Portals.

Customisation

Adding, reviewing and removing fields from a module, new custom modules, adding Layout/Validation Rules and custom Links and Buttons.

Templates

Creating and managing Email, Inventory and Mail Merge templates.

Custom Home Pages

Creating Custom Home Pages for specific roles and individual users.

Automation

Creating Workflows, Schedules, Assignment Rules and Scoring Rules to match business process.

Process Management

Understanding business process and converting into Blueprints, Approvals and Review Processes.

Data Administration

Importing data from CSV or other platforms and managing Backups.

Extensions

Evaluating, testing and installing Marketplace extensions and integrating with other Zoho services.

Custom Functions

Adding custom code to provide functionality not available in Zoho CRM.

Reports and Analytics

Creating bespoke Reports and Analytics dashboards to present your data from Zoho CRM.

1-2-1 Training

Online training sessions to help you with a particular task or Zoho app.

You're in safe hands.

We're a Zoho Advanced Partner. With 9 years' experience and over 250 successful Zoho CRM implementations, we're experts in our field.

Our partnership with Zoho provides us with a secure, scalable and flexible platform that we can customise to meet the needs of your business.

Rate Cards

Our pricing model has been updated. Please review the new rates below.

Our packages have no rolling commitment or long contract and the hours expire after 12 months.

Please review the rates below and choose your package. 5,10 and 20 Hour packages are purchased online using the top-up links. 50 Hour packages are by invoice only.

Ensure you enter your Discount Code to get the lowest rate available to you. This is available from your Target Cloud consultant or via [email protected]

Pricing Updated : 24th October 2023

What's your Customer Type?

To determine your Customer Type, use the information below :

Type A - Target Cloud are NOT your assigned Zoho Partner and you do not pay for additional support from Zoho.

[No Discount]

Type B - Target Cloud are your assigned Zoho Partner but you don't pay for additional support from Zoho.

[10% Discount provided]

Type C - Target Cloud are your assigned Zoho Partner and you pay for additional support from Zoho.

[20% Discount provided]

Top-Up 5 Hours