Target Cloud

ZOHO DESK FOR USERS

Coming Soon | 2pm to 4pm

Register

Agenda

Ideal for Zoho Desk Users who are looking to get started with Desk and improve customer service.

1. Navigating Zoho Desk like a pro

Finding your way around Zoho Desk with an introduction to each module. Hints and tips to make you an expert user.

3. Articles and Knowledge Base

Understand how to create an article, add it to your knowledge base and access it when responding to a ticket.

2. Creating & Managing Tickets

This session focusses on how to create, manage and respond to tickets to keep Desk organised and keep clients happy. 

4. Activities and Time Entries

Learn how to use the Activity and Time Entries to track your productivity.

5. The Headquarters and Reports

Understand the system views to see what's going on with your customer service. We'll show you how to create custom reports for further analysis.

6. Going Mobile

We'll show you how to make the most of the Zoho Desk mobile app to manage your tickets on-the-go.

At the end of this session you'll be a confident user of Desk and have the capability to use the features to help you in your role.

4.3 out of 5

Likely to attend future training webinars with us

4.2 out of 5

Likely to recommend the webinar to a colleague

4.1 out of 5

Overall satisfaction of our webinars. Based on an average score.

Meet the Trainer

Our trainers are in-house and work on our busy Advanced Support desk dealing with Zoho queries and helping out our clients on a daily basis.

 They’re absolute experts in real life Zoho!

Craig Davies
​Zoho Desk Trainer