What is Zoho Desk?
You’ve worked hard to gain new clients. Now it’s time to keep them happy. Zoho Desk makes communicating with your clients for their questions, features and problems easy. With a multi-channel approach and simple ticket management and allocation, Zoho Desk will revolutionise the way you run your operations.
Watch the video on the right for a quick overview of the system.
Log in. Focus. Action!
In customer service, first-in doesn’t always mean first-out. Countdown Mode helps prioritize tickets by displaying them based on when they’re due. Tickets automatically move to their appropriate column, so agents can stay updated without having to hit the refresh button.
Your Sales and Customer Service teams just moved in together!
With Zoho Desk’s two-way sync with Zoho CRM, information flows both ways. So your customer service team can provide top-notch support, and your sales team can win more deals, without looking away from their respective screens. And customers get a unified view of the brand.
Put a face to every ticket. Understand a customer’s history of interactions and respond with more clarity.
When customers engage across email, social media, and in person, you should, too. With Zoho CRM, you can. Bring all your conversations into one place, and make the most of your interactions at a moment's notice. Zoho CRM: Ready for multichannel, ready for you.
Respond to clients easily with relevant solutions
Compose a response, include solution articles with one click, update a field, ask for approval. Do all this and more from a single screen.
Measure. Improve. Repeat.
Use detailed reports to understand your team’s performance. Built-in dashboards help you track and improve your service using the most common metrics. Get additional statistics by creating your own reports as well.
How can Target Cloud help?
After successfully deploying Zoho Desk for our own business, we’re in a great place to help you implement Desk. As a Zoho Alliance Partner, we’ll analyse your current client channel support processes and the design and deliver the right deployment of Zoho Desk for your teams.
Following that exercise, we’ll provide training and support to help you get started and achieve that magical 100% Customer Happiness rating in your portal.
We’ll also ensure that Zoho Desk works with your other Zoho solutions and other cloud services if required. Business first with systems to fit our needs.
Time to revolutionise.
To get started, just click the Free Trial below. No commitment or credit card required and you’ll be up and running in no time. If you need our help from the get go, just get in touch and we’ll be very happy to help.